Customer Support Specialist

Company Description

Our program empowers professionals and business owners to gain practical AI skills in just one week through live, cohort-based learning. Participants discover how to use modern AI tools to automate workflows, improve productivity, and build real AI-driven solutions.

The program is designed for people from all professional backgrounds and does not require prior technical experience. Within a supportive learning environment, participants gain hands-on experience applying AI across areas such as marketing, operations, product development, and other business functions.

Quick Facts

• Type: Full-time Remote
• Pay Range: $30–$45/hr
• Location: Remote
• Travel: Occasional travel to Berlin, Germany office expected every 4 months

Role Description

This is a full-time, remote role for a Customer Support Specialist. The Customer Support Specialist will provide exceptional support to participants, answering questions and resolving issues in a timely manner. Responsibilities include ensuring customer satisfaction, delivering technical assistance, and escalating complex cases to appropriate teams when needed. Additionally, the role involves documenting customer feedback and contributing to improvements in processes and tools.

Qualifications

• Expertise in Customer Support and ensuring Customer Satisfaction
• Strong Interpersonal Skills to effectively communicate with diverse individuals
• Proficiency in providing Technical Support and resolving technical issues
• Analytical Skills to diagnose, troubleshoot, and address customer challenges
• Ability to work independently, manage remote communication, and stay organized
• Familiarity with AI tools or bootcamp-styled training programs is a plus
• Bachelor's degree or equivalent experience preferred